GOLD STANDARD SERVICE

What is the Gold Standard Service for UK holiday parks?

Our innovative Gold Standard Service handles all the needs of your business that don’t need to be dealt with directly on the park, all while using the name and branding of your company to ensure a seamless journey for your customers and increased visibility for your brand.

This means that if you’d prefer to focus on the day-to-day needs of running your holiday park, you can leave the administrative, financial and promotional side of the business in our capable hands.

When you sign up to our comprehensive service, we’ll manage everything for you behind the scenes, including your marketing, bookings, data handling, revenue, and customer services.

More than ever, customers expect to be reassured by regular, easy communication with the company through which they have booked their holiday. The immediacy of on-demand customer service phone lines and social media communications are by far the best means of providing reassurance to customers that they are dealing with a reliable, trustworthy brand, and we can provide this on your behalf.

  

    
Here's what we offer for an agreed and pre-arranged budget
  
  


    

      

        

          
          
Customer Service
          

            Answer customer service enquiries to the resort including complaints through a dedicated call centre in the resort's name
          
                   
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Marketing
          

           We'll attract bookings and also continue to build trust in your brand
          
                    
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Revenue management
          

            Complete revenue management for your business, start to finish
          
          
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Bookings
          

           We will generate bookings, take the phone calls and book them into your property management system (PMS)
          
                    
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In your name

What makes our service unique is we can do all this for you, in your name, so it is your brand that gets seen while we take on the management behind the scenes. The goodwill and strong reputation you have built up will continue in order to retain your existing customers while also attracting prospective new ones.

This full supportive service includes everything you need from the initial marketing to attract your target audience, through the bookings process and pre-arrival and arrival to the all important customer services.